This Privacy Policy explains how Stratele Studios ("we," "us," or "our") collects, uses, and protects your personal information when you use our video request booking system at stratelerequests.com. We are committed to protecting your privacy and handling your data responsibly.
By submitting a request through our site, you agree to the terms of this Privacy Policy.
We collect the following personal information that you voluntarily provide when submitting a video request:
For band promotion requests, we also collect:
We use your information solely to operate our video request service. Specifically we use it to:
We do not use your information for advertising, marketing to third parties, or any purpose unrelated to your booking.
We use the following trusted third-party services to operate our booking system. Each has its own privacy policy governing how they handle your data:
Your booking information is stored in Google Sheets, which is protected by Google's enterprise-grade security. Payment data is handled entirely by Stripe and is never stored on our servers.
We take reasonable precautions to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
As a California-based business, we comply with the California Consumer Privacy Act (CCPA). California residents have the following rights regarding their personal information:
To exercise any of these rights, please contact us at the email address below. We will respond to verified requests within 45 days.
To submit a privacy request: info@stratelestudios.com
Please include your full name and email address used when booking so we can locate your records.
We retain your booking information for as long as necessary to fulfill the purpose of your request and comply with any legal obligations. If you request deletion of your data, we will remove it from our active records promptly, though some information may remain in backup systems for a limited period.
We do not sell, trade, rent, or otherwise transfer your personal information to outside parties for their own use. We only share your data with the third-party service providers listed in Section 3 above, and only as necessary to operate our booking service.
We may disclose your information if required to do so by law or if we believe such action is necessary to comply with a legal obligation or protect the rights, property, or safety of Stratele Studios or others.
Our service is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will delete it promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Stratele Studios
Valencia, California
info@stratelestudios.com
stratelestudios.com